Episodes
3 days ago
3 days ago
Many providers still do not bring all their equipment to the patient’s side despite regulatory bodies attempts to change this practice. In this episode Paul and Kevin discuss why it is important to do, how to identify if this is an issue, and how to find and fix cases where providers fail to do so.
Monday Jun 10, 2024
S2E5 - CQI Lessons From The Catskills EMS Incident
Monday Jun 10, 2024
Monday Jun 10, 2024
Bad patient care and customer service don’t usually happen in a vacuum. Can your CQI program identify and predict provider behaviors that may land your organization on the evening news? In this episode Paul and Kevin discuss how CQI can help prevent high visibility incidents and how your CQI program can be a leading indicator for such preventable behaviors.
Monday May 27, 2024
S2E4 – CQI And The Stroke Patient: What Could Possibly Go Wrong?
Monday May 27, 2024
Monday May 27, 2024
Stroke CQI is about more than just giving a stroke alert and doing a stroke assessment. Join Paul and Kevin as they discuss the various intricate details of performing CQI on The CVA patient and what errors providers make that should be identified and addressed
Monday May 13, 2024
Monday May 13, 2024
Paul and Kevin discuss why medical directors and regulatory agencies are requiring more detail in the documentation of how patients are moved. Learn why how you move the patient is the newest frontier in proper documentation and how to get providers to give you the data you need.
Thursday Apr 11, 2024
S2E2 - The Provider Induced Patient Refusal
Thursday Apr 11, 2024
Thursday Apr 11, 2024
Providers who actively solicit a patient refusal in the field is about as high a risk activity that can cause adverse patient outcomes and potentially lawsuits. In this episode Paul and Kevin discuss the provider induced patient refusal (PIPR) and discuss ways for EMS CQI professionals to minimize this risk.
Friday Mar 29, 2024
S2E1 - Timely Topics in EMS CQI: The ACS Patient
Friday Mar 29, 2024
Friday Mar 29, 2024
In the season 2 opener, Paul and Kevin discuss the ACS patient and how EMS CQI programs can better understand the challenges and solutions to successfully identify improvement opportunities for ACS patients.
Wednesday Dec 20, 2023
Episode 16 - The G&A Way Podcast: Season 1, “That’s a Wrap”!
Wednesday Dec 20, 2023
Wednesday Dec 20, 2023
Paul and Kevin discuss season 1 and how the G&A Way Podcast came to be, a retrospective review of the topics in season 1, and some teasers on what to expect in season 2.
Friday Dec 15, 2023
Episode 15 - In Search of Excellence: The EMS 1%’ers
Friday Dec 15, 2023
Friday Dec 15, 2023
Paul and Kevin discuss the attributes and qualities of EMS 1%’ers. How do the 1%’ers act and what are the traits to look for when hiring the best-of-the-best to work for your organization?
Saturday Dec 02, 2023
Episode 14 - CQI Coordinator: The Therapist Will See You Now!
Saturday Dec 02, 2023
Saturday Dec 02, 2023
Paul and Kevin discuss how providers performance can, and is, affected by factors both known and unknown that lead them to under-perform. Understanding what impacts their behavior can help the CQI coordinator tailor their technique to get optimal performance from every provider.
Friday Oct 20, 2023
Episode 13 - Your On-Base percentage: CQI The Moneyball Way
Friday Oct 20, 2023
Friday Oct 20, 2023
Standard QA/QI thinking is medieval. It asks all the wrong questions. In this episode Paul and Kevin talk about the movie Moneyball and how tracking a single key performance score is easier and more predictive of overall quality of care than trying to monitor dozens of individual measures.
Friday Oct 06, 2023
Episode 12 - Timely Topics in EMS CQI: The ALS Downgrade Note
Friday Oct 06, 2023
Friday Oct 06, 2023
In this Episode, Paul and Kevin discuss the common phenomenon, ALS Triaging to BLS and the risks involved, without proper supporting documentation, to the patient, the provider, and the EMS agency.
Thursday May 04, 2023
Episode 11 - Did not know I could outsource EMS CQI
Thursday May 04, 2023
Thursday May 04, 2023
Paul and Kevin discuss the answer to the questions, "Why I can't get my EMS CQI right in-house" and “I didn’t know I could outsource EMS CQI”. Learn how outsourcing your EMS CQI program with Girard & Associates can benefit you, your agency and staff using the "G&A 4C's" of EMS CQI.
Saturday Apr 29, 2023
Episode 10 - ”Put a Lawyer on Speed Dial!”
Saturday Apr 29, 2023
Saturday Apr 29, 2023
On this episode Paul and Kevin discuss whether you are an EMS provider or an EMS Agency, put a lawyer on speed dial. You are one complaint away from unbridled anxiety, stress, career long embarrassment, and even lawsuits.
Monday Apr 10, 2023
Episode 9 - Where Should EMS CQI Fall on The Organizational Chart
Monday Apr 10, 2023
Monday Apr 10, 2023
Paul and Kevin discuss where CQI should fall on an EMS service’s organizational chart and how CQI officers can still be effective even if they are not in the formal structure of the organization.
Friday Mar 03, 2023
Episode 8 - ”The Importance of Treating on Scene”
Friday Mar 03, 2023
Friday Mar 03, 2023
In this episode, Paul and Kevin discuss the change in EMS over the years from “scoop and go” to treat on scene and the importance of starting care at the patient’s side.
Wednesday Feb 22, 2023
Episode 7 - ”Attributes of a Successful EMS CQI Coach”
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
In this episode Paul and Kevin talk about the traits, attributes, and skill sets that they see in the most successful of EMS CQI Coaches.
Wednesday Feb 22, 2023
Episode 6 - ”Who is CQIing The CQI Team?”
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
In this episode of the G&A Way podcast, Kevin and Paul discuss the need for agencies to have a robust CQI process that includes a CQI review of the CQI process.
Wednesday Feb 22, 2023
Episode 5 - ”Coaching Up Patient Assessment”
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
In this episode, Paul and Kevin discuss the need for complete patient assessments and the problems that result from inadequate assessments and what CQI coordinators need to do to help providers overcome this problem. “Coaching Up Patient Assessment”… How do we do it?
Wednesday Feb 22, 2023
Episode 4 - ”Let The Medical Director Be The Medical Director”
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
In too many EMS agencies, medical directors do not always get the information needed from the CQI process that allows them to provide the necessary input into how patients get treated. If your CQI program does not have a robust mechanism for eliciting medical director input, your CQI personnel may be making medical director decisions without realizing it. Kevin and Paul discuss this common pitfall in CQI systems that may increase risk to agencies and their personnel by short-cutting the medical director review process.
Wednesday Feb 22, 2023
Episode 3 - ”Incentivizing CQI” - Part 2
Wednesday Feb 22, 2023
Wednesday Feb 22, 2023
“Incentivizing CQI” – Kevin and Paul continue to discuss the need for better incentive programs that can help in retaining employees, creating better job satisfaction, and showing that EMS agencies really do care for their employees at all levels of the organization.