S2E9 - Working the Bias Out of Your EMS CQI Program

Bias in your EMS CQI program can be a quality killer. Even agencies with the best of intentions have some degree of bias in it, that’s just human nature. There are ways however to minimize the effects of bias on your process that will enhance your efforts and minimize the complaints and dissatisfaction that come with a biased CQI program. In this episode, Paul and Kevin discuss how bias can negatively impact your patient care quality and what to do about it.